10 customer service practices your small business needs to perfect

1987 days ago via TheWordGarage    Discuss    Blogging
Consider the following facts and stats about customer service: 80% of people who do not receive good service do not complain 73% complain when things go badly wrong A person who does complain tells nine people 12-16% leave without registering a complaint after receiving poor service 10-30% of customers leave after one complaint >80% leave […]

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