How Smart Marketing Agencies are Leveraging IVR

1395 days ago via ActiveDEMAND    Discuss    Marketing
How Smart Marketing Agencies are Leveraging IVR Whether it’s a holiday season or peak time for a specific business, call center managers are going to experience periods of high-volume traffic…there’s simply no way around it. Here’s how it normally works: Calls begin overwhelming a call center, agents become inundated and customers begin to express frustration… […]The post How Smart Marketing Agencies are Leveraging IVR appeared first on ActiveDEMAND.

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