There are a lot of important things a startup leader needs to keep track of when their business is scaling up. Sales, marketing, production and other operational processes are all crucial for rapid growth, but don’t forget about the element that drives everything else: your people. If you don’t focus on retention while scaling up, you run the risk of losing the team members who helped you get to this point in the first place. The high cost of turnover, including the time it takes to hire, onboard and train new employees, will likely set you back and hinder your
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