Customer Experience of Airport Passengers in the US – Pre and Post-COVID

189 days ago via clootrack    Discuss    Blogging
Customer experience is essential for airports. In an increasingly competitive market, airports that offer passengers the best customer experience will win over their competitors. COVID-19 is posing far-reaching challenges to US Airports, and their interconnected systems. Nevertheless, in the coming years, the pandemic can accelerate investments in smart technologies and completely reshape US Airports based on changing consumer behavior.

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